Stupid business policy that costs over $10000 per month June 13, 2006
This happened last week.
A company policy states: ‘…any order less than $10000 is charged freight. Any order over $10000 is not charged freight.’
This month’s order was only $9950. The company, following the policy, charges the $150 freight. So, after a few phone calls, it becomes apparent that this policy is immovable. Buying $50 less will actually cost $150 more. So, doing what any customer will do when they think they are overcharged or treated poorly, they move their business elsewhere. So after 3 years of business worth over $10000 each month, the customer takes their money elsewhere.
Technorati Tags: Business, Policy, Companies
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