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Stupid business policy that costs over $10000 per month
Posted By Michael On 13th June 2006 @ 11:46 In Sales, Marketing, Business | No Comments
This happened last week.
A company policy states: ‘…any order less than $10000 is charged freight. Any order over $10000 is not charged freight.’
This month’s order was only $9950. The company, following the policy, charges the $150 freight. So, after a few phone calls, it becomes apparent that this policy is immovable. Buying $50 less will actually cost $150 more. So, doing what any customer will do when they think they are overcharged or treated poorly, they move their business elsewhere. So after 3 years of business worth over $10000 each month, the customer takes their money elsewhere.
Article printed from Tales of a Corporate Hypnotist: http://www.toach.net/blog
URL to article: http://www.toach.net/blog/2006/06/13/stupid-business-policy-that-costs-over-10000-per-month/
URLs in this post:
[1] Business: http://www.technorati.com/tag/Business
[2] Policy: http://www.technorati.com/tag/Policy
[3] Companies: http://www.technorati.com/tag/Companies
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